Refund policy

 Refund Policy

Store Name: Orvella Store
Owner: Nasir

At Orvella Store, we want our customers to be satisfied with their purchases.

Returns

Customers may request a return if the item:

Arrives damaged

Is defective

Is different from what was ordered

To be eligible for a return:

The request must be made within 3 days of delivery

The item must be unused

The item must be in original packaging

Non-Returnable Items

We do not accept returns for:

Used products

Items damaged by the customer

Clearance or sale items

Refunds

After we receive and inspect the returned product:

Refunds are processed within 5–7 business days

Refunds will be issued via bank transfer or original payment method

Shipping fees are non-refundable unless the mistake was made by Orvella Store.

Return Requests

To request a return contact:

Email: Nasiruae66989@gmail.com
Phone: +92 333 5396268